Never send money, cryptocurrency, gift cards, passwords, or account information until the request is independently verified.

Save real numbers before a scam call

The useful number is the one you wrote down on a calm day. A check can compare a new message to that list. It should not send you back to the phone number printed inside the message.

What to save, and where to copy it from

Save banks, doctors and clinics, insurers, utilities, and family. In FamilyShieldPro each saved row can hold a name, a phone number, a website, and a short note.

Copy the phone number from the back of the card, a paper statement, or the organization’s own site that you typed yourself. Do not copy it from a text, an email link, or a search ad you have not used before.

How a check uses the list

FamilyShieldPro pulls phone numbers and links out of what you paste. A number is treated as “on the list” when it matches a saved number. If it does not match, the check says to call using a number from a statement, the card, or a contact you already saved — not the one in the message.

A website is compared with sites you saved. If the address resembles a well-known company but is not an exact match, the check calls that out as a lookalike. If it is an exact well-known address, the check still tells you to call a number you already have, not a number in the message. A match to your list is a clue. It is not a stamp that the request is safe.

Keep the list inside the circle

People you invite can see the trusted list and the checks for that household, up to five people. Do not put full account numbers or passwords in the notes. The list is for “which phone do we already trust,” not for storing secrets a message is trying to collect.

When a scam call says to stay on the line

Hang up. Call back on a number from this list, the card, or a statement. If they say you must not hang up, that is a reason to pause, not a reason to pay. A voice can be copied. The number you saved on a calm day is the one you dial.

Questions families ask

Should I save the phone number from the text?

No. Copy numbers from the card, a statement, or a site you typed yourself. Do not call the number that arrived inside the message.

Does a match on the trusted list mean the message is safe?

No. A match is a clue. It is not a stamp that the request is safe. You still confirm through a number you already had.

Use it with your household

A new circle includes a 14-day trial, then Family monthly is $5 or Family yearly is $50. Paying does not make a request safe. You keep what you entered. We do not sell people’s information.

Start a 14-day trial

Related guides

All scam-prevention guides

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